Shipping
We have a processing time of 1-5 days. This means that your order will be shipped within this time frame.
​
When will my order arrive?
After your order is shipped, it normally takes 2-5 days to reach your home, depending on where you live. Orders outside Europe could take up to 7 business days to arrive at your house.
​
My order hasn't arrived after the estimated delivery time
Please note that we are not responsible for any delays from the postal services. Once the package leaves our warehouse, it's not in our hands anymore. However, if you didn't receive a shipping confirmation yet after 5 days, please contact us so we can check it's status.
​
My order was returned, what do I do?
Please contact us through e-mail. Once we receive the return from the post, we can either ship your package again or refund you your money ( if you are not responsible for the package not arriving).
​
Where can I track my order?
After shipment, you will receive an email with tracking information. Through this link, you can follow your shipment. Check the status of your package very well, because if the package got delivered in a pick-up point, it will be send back to me if you don't pick it up in time. If this happens, we will have to charge you an additional fee to ship the order again.
By purchasing on our website or through instagram, you confirm that you have read these terms, and accept them.
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at crystalsrising@outlook.com. If your return is accepted, we’ll send you the further details on how the returns are processed. Items sent back to us without first requesting a return will not be accepted. Return costs are for the customer.
You can always contact us for any return question at crystalsrising@outlook.com
If you choose the option of an open box, your right to return expires 14 days after your first payment.
If you choose the option to pay in a payment plan, your right to return also expires 14 days after your first payment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, broken or if you receive the wrong item, so that we can evaluate the issue and make it right. If you contact us after 24 hours to tell us your crystal arrived broken, we cannot send you a refund, since we cannot assure it happened during shipping! Notice that crystals and minerals are something fragile that come from nature. Because of this, natural minimal cracks or scratches can
occur on the crystal. I cannot give a full refund for things like this, but you can always contact me to check if your cracks or scratches are normal, or if it happened during shipping.
Exceptions / non-returnable items
Certain types of items cannot be returned, for hygienic reasons. These types of items contain earrings. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Crystals and other items bought through a payment plan are also not eligible for returning.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
By purchasing on our website or through instagram, you accept these return conditions.